Terms and Policies

Last updated: 3 November 2026

Please read these terms before you book. By creating an account, booking, paying, or joining a class or webinar, you agree to them, to our Privacy Policy and to our Refund & Cancellation Policy, which are part of these terms. If you do not agree, please do not use Viswakala.

1. About Viswakala: Viswakala ("Viswakala", "we", "our", "us"), Visakhapatnam, Andhra Pradesh, India, runs an online platform for live online classes, courses and webinars with mentors. "You" means the person using the platform or booking, and, where a parent or guardian books for a student, both of them.

2. Eligibility: You must be at least 18 years old to create an account, book or pay. A student under 18 may take classes only through a parent or legal guardian, who books for them, accepts these terms on their behalf, gives consent for their personal data, and is responsible for their use of the platform. CRT tests and other assessments are only for candidates aged 18 or older.

3. Accounts: You must give accurate, complete and current details and keep them up to date. You are responsible for your account, your sign-in and everything done through it. Do not share your login. Keep your sign-in codes private, tell us at once at support@viswakala.com if you think someone else has used your account, and do not share your class links. We may refuse, suspend or close an account if we reasonably believe these terms were broken, the account was misused, or the law requires it. If we close an account for any other reason, we refund classes you paid for and have not yet taken.

4. Bookings: A booking is confirmed only when we confirm it by email, after payment where a payment is due. If a payment fails, the booking is not confirmed. The free demo class is booked by request: you tell us when you are free, we agree a time with you and send a one-time booking link. We may refuse or cancel any booking before or after payment, for example if a time or price was shown in error, a slot is no longer available, or we suspect misuse; in that case the Refund & Cancellation Policy applies. Times are shown in your time zone; it is your responsibility to check the date and time before you pay. If you are in the European Union or the United Kingdom: by booking a class that starts within 14 days, you ask us to provide it in that time and agree that your right to cancel within 14 days ends once the class has been given.

5. Classes and mentors: Classes are held online, on a video meeting tool we choose. Each person gets their own join link, which opens the class room from 10 minutes before to 30 minutes after the booked time; before that the room is closed. One-to-one and group rooms admit only the people invited to the class; anyone else must ask to join and may be refused. Class times are shown in the 24-hour format (for example 17:30), in your own time zone. We choose and may change the mentor for any class, and may adjust its content, format or schedule where we need to. We check every mentor's identity and qualifications before they teach, and we act on every complaint about a mentor. Classes start and end at the booked time; time lost by joining late is not made up. Join on time, under your real name, with your camera on, and keep the chat about the class. A class you have not joined within 15 minutes of its start counts as taken. You are responsible for a working device, internet connection, camera, microphone and a suitable place to learn. If your mentor joins more than 6 minutes late, we make up the time lost beyond the first 6 minutes.

6. No guarantee of results: Learning outcomes depend on many things outside our control. We do not promise any marks, grades, ranks, admissions, scores or other results from any class, course, webinar or material.

7. Prices and payments: Prices are shown before you pay, in Indian Rupees (INR) for visitors in India and US Dollars (USD) elsewhere, or as otherwise shown. Any taxes or charges are shown before you pay. Payments are processed by our payment partner (Razorpay). We may change prices at any time; a change does not affect a booking already confirmed. Promo codes, offers and package prices are subject to their own conditions and may be withdrawn at any time. Prices in ₹ are for learners in India. If a ₹ booking is used from outside India, we may charge the difference to the international price or cancel the booking.

8. Cancellations and refunds: Rescheduling, cancellations and refunds are governed only by our Refund & Cancellation Policy. In short: payments are not refundable, except when we cancel a class.

9. Payment disputes: If you have a problem with a payment, please contact us first at support@viswakala.com. If a payment is disputed or reversed with your bank or card company, we may share the booking and attendance records of the class with them, and pause your bookings and account until it is settled.

10. Conduct: Students, parents and mentors must behave respectfully. Harassment, abusive language, inappropriate content, cheating, disrupting a class, or any unlawful activity is not allowed. We may remove anyone from a class, or suspend or close an account, without refund, if we believe these terms were broken.

11. Recordings: Classes are recorded automatically for safety, quality and to resolve complaints and disputes. Recordings are stored privately by Viswakala and can be seen only by our admins. We keep a recording for 14 days from the day of the class and then delete it, unless a complaint about that class is open, in which case we keep it until the complaint is settled. We do not give recordings to mentors, students or anyone else unless the law requires it. By joining a class you agree to this. Webinars may be recorded and published as shown on the webinar page. You may not record, photograph, copy or share any class or material without our written permission.

12. Direct arrangements: While you are a student with Viswakala, and for 12 months after your last class, do not arrange paid classes directly with a mentor you met through Viswakala, outside the platform, without our written agreement. For mentors, the Mentor Terms below set out this rule.

13. Intellectual property: All content, materials, recordings, names, logos and branding on Viswakala belong to Viswakala or its licensors. You may use them only for your own learning, and may not copy, sell, share or reuse them without our written permission. What you send us, such as homework, messages and files, stays yours; we use it only to run your classes and handle complaints.

14. Our questions and others' rights: We write our questions, problems, tests and study material ourselves, or use them with permission, and we respect the intellectual property of others. Any resemblance to material from another source is unintended and coincidental, and we claim no rights in anything that belongs to someone else. If you believe any content on Viswakala uses your work or another source without permission, email admin@viswakala.com with the content and where it appears, the original work and your right to it, and your contact details. We acknowledge your message within 48 hours and, where the claim is valid, remove or change the content promptly. Removing or changing content in response to a notice is not an admission of liability.

15. Exam names and trademarks: Names of exams, tests and institutions mentioned on Viswakala (such as CAT, GMAT, GRE, SAT, JEE and NEET) are trademarks or names of their owners. We use them only to describe what we teach. Viswakala is not affiliated with, endorsed or sponsored by any exam body or institution.

16. Communications: We send service messages about your account, bookings, classes and payments by email, WhatsApp, SMS or phone. Emails about your bookings may come from support@viswakala.com or classes@viswakala.com. We send offers and news only if you opt in, every offer message tells you how to stop them, and you can stop them at any time.

17. Third-party services: Classes, payments and webinars use third-party services: tools from Google, Zoho, Razorpay, Cloudflare and Supabase, for live classes, webinars, email, payments, hosting and data. Their own terms apply, and we are not responsible for their availability, errors or actions.

18. The service "as is": We work to keep Viswakala available and accurate, but we provide the platform, classes and materials "as is" and "as available", without warranties of any kind, to the fullest extent the law allows.

19. Limitation of liability: Nothing in these terms limits liability for fraud, gross negligence or wilful misconduct, or any other liability that cannot be limited by law. Subject to that, and to the fullest extent the law allows: (a) our total liability to a student or booker for any claim, for any reason including our own fault, is limited to the amount actually paid to us for the class, booking or package concerned (for a package, the amount paid for its unused classes); (b) we are not liable for any indirect, incidental, special or consequential loss, including loss of time, travel or other costs, other classes or fees, data, results or opportunity; (c) no interest is payable on a refund made within the time in our Refund & Cancellation Policy; and (d) we are not responsible for the conduct of other users, or of anyone outside our classes.

20. Mentors: Mentors also agree to the Mentor Terms below, which set out what we pay and the most we are liable for.

21. Events beyond our control: We are not responsible for any delay or failure caused by events beyond our reasonable control, including internet, power or service-provider outages, illness, natural events or government action. In such cases we reschedule the affected classes or, if we cancel them, the Refund & Cancellation Policy applies.

22. Indemnity: You agree to make good any loss, claim or cost Viswakala suffers because you deliberately broke these terms, misused the platform or broke the law.

23. Suspension and termination: We may stop offering any class or service at any time; classes already paid for and not yet given are then treated as cancelled by us. Sections that by their nature should continue (such as payments, intellectual property, liability and governing law) continue after an account is closed.

24. Changes to these terms: We may update these terms, our policies and our services. The version on this page, with its date, applies from that date. A change does not alter a booking already confirmed. We tell you about important changes by email or on the site.

25. Governing law: These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Visakhapatnam, Andhra Pradesh.

26. Grievances: Grievance Officer: admin@viswakala.com. Send your complaint with your booking details. We acknowledge complaints within 48 hours and resolve them within one month.

27. General: If any part of these terms is found unenforceable, the rest still applies. Our not enforcing a right is not a waiver of it. These terms, with our policies, are the whole agreement between you and Viswakala about the platform. Nothing in them limits any right you have that cannot be limited by law.

28. Child safety: Classes are only about learning, and happen only through our class links and chat. Mentors never ask a student for contact details or photos. If anything in a class worries you, tell us at once at admin@viswakala.com. We may report concerns to the authorities, as the law (including the POCSO Act) requires. A child under 13 should have a parent or guardian nearby during class.

29. Brain Gym and free practice: Brain Gym (times tables, puzzles and problems of the day) is free practice. If you are signed in, we save your scores to show your stats, streak and rank; if not, they stay only in your browser. We count how many people play, without names. Puzzles and problems may change or be withdrawn at any time.

30. Contact: For any questions, email support@viswakala.com.

Last updated: 3 November 2026

Viswakala ("we", "our", "us"), Visakhapatnam, Andhra Pradesh, India, respects your privacy. This policy explains what personal data we collect, why we use it, and your choices, in line with India's Digital Personal Data Protection Act, 2023. By using Viswakala you agree to this policy.

1. Data We Collect

• Details you give us: name, email, phone or WhatsApp number, the class, subject or exam you are interested in, and anything you write to us, when you sign up, book, buy, register, enquire or apply to mentor. For a student under 18: the parent or guardian's details and the student's name and class.
• Optional details, adults only: if you are 18 or over, you may give your date of birth and the name and city of your school or college. We do not collect these from anyone under 18.
• Learning and booking records: classes booked, times, attendance, changes, feedback, ratings and messages.
• Class recordings: video and audio of live classes, recorded automatically. Only our admins can see them.
• Attendance: for each class, the names shown in the call and when each person joined and left, kept by our video meeting tool and read by us to check that classes happen.
• Join records: when you open your class link, the time and your approximate country.
• Brain Gym: if you are signed in, your scores, to show your stats, streak and rank.
• Payment records: amount, currency, status and payment references. Card, UPI and bank details of students are handled by our payment partner; we do not see or store them.
• Mentors: to confirm identity and pay mentors, we collect their legal name, date of birth, address, PAN and a copy of the PAN card, the last 4 digits of Aadhaar and a masked Aadhaar copy (never the full number), qualifications and certificates, subjects, and UPI or bank details.
• Consent records: when consent was given, by whom and to which wording.
• Technical data: sign-in and security records, device and browser information, approximate location (such as country, to show prices) and error reports.

2. How We Use It

• To create and manage accounts and sign you in.
• To book, run, change and follow up classes, courses and webinars, including confirmations, meeting links and reminders.
• To invite the student's email to their one-to-one or group class room shortly before the class, so only the invited people can enter without asking.
• To record classes for safety, quality and to resolve complaints, and to check attendance.
• To take payments, keep accounts and prevent fraud and misuse.
• To assign and pay mentors, and to check and improve teaching quality.
• To check mentors' identity and pay them, and to meet tax rules.
• To answer questions, handle complaints and resolve disputes.
• To keep the platform secure, fix problems and improve our services.
• To meet legal, tax and regulatory duties, and to protect our rights.
• To tell you about classes, offers and news, if you agree. You can stop these at any time.
• To suggest classes and offers that suit adults who chose to give their date of birth and school or college.

3. Consent

By using Viswakala, booking or registering, you consent to us processing your personal data for these purposes. Offers and news are a separate choice: saying no to them does not stop you booking. You may withdraw consent at any time by emailing support@viswakala.com. Withdrawal does not affect what was done before it, and we may then be unable to provide classes or services.

4. Children (Under 18)

We process a student's personal data only with the consent of their parent or legal guardian, given when booking. Classes with students under 18 are recorded like all classes; the parent or guardian's consent at booking covers this recording. We never collect a child's date of birth or school for marketing, and we never use a child's data for targeted advertising. We do not track children's behaviour for advertising. A parent or guardian can ask to see, correct or remove their child's details by emailing us. Outside India, for a child under 13 we collect personal data only from the parent or guardian who books for them.

5. Who We Share It With

We share personal data only as needed to run Viswakala: with the mentor of your class (your name, level and what you want to learn); with the companies whose tools we use to run the platform, Google, Zoho, Razorpay, Cloudflare and Supabase (for live classes and recordings, webinars, email, payments, hosting, database and sign-in), who may process data in or outside India; with professional advisers; and with authorities where the law requires. These companies act on our instructions, under contracts that require them to protect the data, and some of them store data outside India. For a one-to-one or group class we share the student's email address with our video meeting tool so the student is invited to the class room. We do not sell your personal data.

6. How Long We Keep It

We keep personal data for as long as it is needed for the purposes in this policy, including to provide our services, keep records, resolve disputes and enforce our terms, and for longer where the law requires or allows. After that we delete or anonymise it. In particular:

• Account details: while your account is open, and 1 year after it is closed.
• Class recordings: 14 days from the day of the class, longer only while a complaint about that class is open.
• Attendance and join records: 1 year.
• Bookings, payments, invoices, refunds, tax records and mentor payouts: 8 years from the end of the financial year they belong to, longer while a tax case or dispute is open.
• Enquiries, leads and demo requests not followed up: 1 year.
• Optional adult details (date of birth, school or college): until you remove them or close your account.
• Mentor applications we do not take forward: 1 year.
• Mentor PAN and Aadhaar copies: up to 6 months after the mentor stops teaching with us, or after we decide on an application that is not approved.
• Sign-in and security records: 1 year.
• Site analytics (no cookies, no names): 400 days.

7. Security

We take reasonable security measures, such as encrypted connections and limited staff access. No online service can be fully secure, and we cannot guarantee the security of data sent to us. If a personal data breach affects you, we will inform you and the authorities as the law requires.

8. Your Rights

Subject to the law, you can ask us for a summary of the personal data we hold about you, to correct, complete or update it, to delete it (except where we need to keep it, for example for payment records or legal reasons), to close your account and delete your data, to withdraw consent, and to nominate someone to act for you. You can remove your optional details at any time on your profile page. Mentors can ask us to correct their details at any time. Email support@viswakala.com from the address you used with us; we may ask you to confirm your identity. We reply within 30 days.

9. Cookies

We use cookies needed to run the site, such as keeping you signed in and holding a slot while you pay, and we may use privacy-friendly analytics to improve the site. We also use one cookie, vk_ab, that holds a random number so we can show some visitors a different version of a page and learn which works better. It contains no personal details, isn't shared, and expires after 180 days. If you play Brain Gym without signing in, your scores and puzzle progress stay only in your own browser (local storage). You can block or delete cookies in your browser settings; if you block the ones needed to run the site, signing in and booking will not work.

10. Grievances

For any question or complaint about your personal data, write to our Grievance Officer: admin@viswakala.com. We acknowledge complaints within 48 hours and resolve them within one month.

11. Changes

We may update this policy at any time. The latest version, with its date, is always on this page.

Last updated: 3 November 2026

This policy applies to every booking and purchase on Viswakala: one-to-one classes, group classes, courses, packages and webinars. Payments are processed by Razorpay.

1. No Refunds, Except When We Cancel

All payments are final and not refundable, in whole or in part, for any reason, including change of mind, missed classes, schedule clashes, or dissatisfaction with a class or mentor. The only exception is when we cancel a class (section 4).

2. Rescheduling by You (One-to-One Classes)

• You may move a class to another available time yourself, from your booking page or dashboard, up to 24 hours before it starts, a limited number of times per booking (currently twice), subject to mentor availability.
• You may cancel a class up to 24 hours before it starts. A cancelled class is not refunded; if it was paid with a package credit, the credit may be returned.
• Within 24 hours of the start, a class cannot be changed or cancelled. You may write to support@viswakala.com; any change is at our discretion.
• Group classes, courses and webinars cannot be moved by you; write to us and any change is at our discretion.

3. Missed Classes

If you do not join a booked class, or join late, it counts as taken. It is not refunded, rescheduled or extended. A class you have not joined within 15 minutes of its start counts as taken. A class may start or end up to 6 minutes from its scheduled time (for example, while everyone joins); it still counts as a full class and is not a reason for a refund or extra time. Your class link works from 10 minutes before to 30 minutes after the booked time. For a one-to-one class the room closes 15 minutes after the scheduled end and the call ends 30 minutes after it; time after that is not given.

4. If We Cancel a Class

If we cancel a class or webinar, including when your mentor does not attend, you can choose either another available time or mentor at no extra cost, or a refund of the amount paid for that class. A class from a package is not refunded: the class is returned to your package instead. Refunds go to the original payment method or, if that is not possible, to a bank account you name, within 14 working days of your choice. Nothing is deducted when we cancel. Your bank may take longer to show the refund. If a technical problem cuts a class short, we reschedule the remaining time at no extra cost; this is not a cancellation and no refund is given. A move for any of these reasons does not count toward your reschedule limit.

5. Packages

Package classes (credits) are not refundable, cannot be transferred or exchanged for cash, and must be used within the validity shown at purchase; unused credits lapse when it ends. If we cancel a package class, the class is returned to your package (section 4).

6. Webinars

Paid webinar fees are not refundable. If we cancel a paid webinar, section 4 applies. Moving it to another date is a reschedule, not a cancellation.

7. Free Sessions

The free demo class, free webinars and other free sessions involve no payment and no refund, and may be changed or withdrawn at any time. The free demo class is arranged on request: we contact you soon to agree a time, then send a one-time booking link. One free demo class per person.

8. Exceptions at Our Discretion

In exceptional cases we may, at our sole discretion, offer a reschedule, a credit or another remedy beyond this policy. Doing so in one case does not create a right to it in any other case.

9. Payment Disputes

Please contact us before raising a dispute with your bank or card company. If a payment is disputed or reversed, we may share the booking and attendance records of the class with them, and pause your bookings and account until it is settled. To look into a complaint or dispute about a class, we may review its recording while we still hold it (see the Privacy Policy).

10. Failed Payments

If a payment fails, the booking is not confirmed. Money taken for a failed payment returns to you automatically. If it is not back within 7 working days, write to support@viswakala.com.

11. Contact

For requests, email support@viswakala.com. For complaints, write to our Grievance Officer: admin@viswakala.com. We acknowledge complaints within 48 hours and resolve them within one month. Nothing in this policy limits any right you have that cannot be limited by law.

Last updated: 3 November 2026

These terms apply to mentors who teach on Viswakala, in addition to our Terms of Service and Privacy Policy. You accept them when you finish joining as a mentor. If anything here differs from the Terms of Service, these terms apply to your teaching.

1. You are an independent mentor: You teach as an independent professional, not as our employee, agent or partner. You choose when you are available, and you are responsible for your own taxes, including any GST. We deduct tax at source (TDS) where the law requires and give you the certificate.

2. No guarantee of students: We do not promise any number of students, classes or income. How many classes you get depends on demand, your subjects, your hours and students' choices. You are encouraged to bring your own students. Students you bring book and pay through Viswakala like everyone else, so their classes are scheduled, recorded and paid the same way.

3. Your pay: Your fee for each class is the rate we agree with you and show on your mentor page (a fixed amount per class, or a share of what the student paid after any discount). A class earns when it is marked as taught. We need your PAN and your UPI ID or bank details before your first payout. We pay what you have earned on the schedule we share with you, to the UPI ID or bank account you gave us, after any tax we must deduct. We tell you before that schedule changes. If a student does not turn up, you are paid as the no-show rule on your mentor page says. A free demo class earns no fee (₹0) unless we agree otherwise before it. No fee is due for a class cancelled or moved before it starts, or one you did not take. Tell us within 30 days if a payment looks wrong.

4. Class conduct and punctuality: Join every class on time, from a quiet place with a working camera, microphone and internet connection. Teach every class yourself; do not send someone else in your place. If you cannot take a class, mark the day off on your mentor page or tell us at least 6 hours before it starts, so we can move the student. The class room opens to you 1 hour before the class and to your students 10 minutes before. If a class finishes early, end it on your mentor page, so that time is free for other classes. Be professional, patient and respectful. Repeated lateness or missed classes may lead to fewer classes or the end of our arrangement.

5. Child safety: Keep every class about learning. Use only our class links and chat. Never ask a student for contact details or photos, and never meet a student in person through Viswakala. Tell us at once at admin@viswakala.com about anything that worries you about a student's safety. We may report concerns to the authorities, as the law (including the POCSO Act) requires.

6. Recordings for safety: Classes are held in online rooms that Viswakala sets up, and they are recorded automatically. Only Viswakala's admins can see recordings; mentors and students do not get them. Recordings are kept for 14 days from the day of the class for safety, quality and to settle complaints. Do not record, copy or share a class yourself without our written permission.

7. Students' data is confidential: Use students' names, levels and notes only to teach their classes. Do not copy, share or keep them outside Viswakala, and do not use them after you stop teaching with us.

8. No direct deals with our students: While you teach with us, and for 12 months after your last class, do not offer paid classes outside Viswakala, directly or through someone else, to any student or parent you met through Viswakala. Students you brought to us yourself are not covered by this clause. If you break this rule, we may end our arrangement at once and withhold your fees for the classes concerned.

9. Teaching materials: Material you use must be your own or used with permission. You allow us to use the material you prepare for Viswakala classes on the platform.

10. Ending: Either side may stop working together by giving 30 days' notice in writing (email is fine). We may stop at once if you seriously break these terms (especially the child safety rules in clause 5), put a student at risk, or give us false details. Fees for classes you have already taught are still paid.

11. Your identity and payout details: To confirm who you are and to pay you, we ask for your PAN and a copy of the card, a masked Aadhaar (only the last 4 digits; we never ask for or keep the full number), your date of birth and address, your qualifications, and your UPI ID or bank details. You agree that we may check them, and, with your consent, run background checks. They are stored privately and only Viswakala's admins can open the documents. Payout and tax records are kept for 8 years from the end of the financial year of each payout, as tax law requires. The PAN and Aadhaar copies are kept for up to 6 months after you stop teaching with us (or after we decide on your application, if it is not approved), then deleted.

12. Most we pay: Nothing limits liability for fraud or what cannot be limited by law. Subject to that, our total liability to you for any claim connected with a class is limited to the fee agreed for it. We are not liable for loss of time, income or opportunity, or any indirect loss.

13. Changes: We may update these terms. We will tell you by email or on your mentor page before changes take effect; if you keep teaching after that, the new terms apply.

14. Complaints: Grievance Officer: admin@viswakala.com. We acknowledge complaints within 48 hours and resolve them within one month.

15. Law: These terms are governed by the laws of India; the courts at Visakhapatnam, Andhra Pradesh have exclusive jurisdiction.